Overview
The Cardlytics Global Customer Support team operates with a structured and tiered approach to efficiently handle customer inquiries and incidents.
Support is available during standard business hours, and customers have access to clearly defined communication channels for general support and emergencies. By leveraging a well-defined tier system, the team ensures that issues are resolved promptly and escalated appropriately when necessary.
This section provides an in-depth overview of the processes, tools, and best practices for managing customer inquiries and incidents within the Cardlytics Global Customer Support team. It is designed to ensure team members understand the proper workflows and communication protocols necessary to maintain exceptional service levels and enhance customer satisfaction.